Store Policies

Last updated: June 21, 2026

Thanks for shopping with Captain Erica. The policies below apply to all purchases made through this site.

Definitions

  • Company ("We," "Us," "Our") refers to Captain Erica.
  • Goods refer to original artwork and prints offered for sale through the Service.
  • Order means a request by You to purchase Goods from Us.
  • Service refers to this website, accessible at https://shop.captainerica.com.
  • You means the individual placing an Order through the Service.

Order Cancellation

Original Artwork: You may cancel an order for an original artwork piece within 24 hours of placing it, without giving a reason. To cancel, contact us through our Contact Form as soon as possible. If your order has already shipped, it can no longer be canceled. Approved cancellations will be refunded to your original payment method within 14 days.

Prints: Print orders are sent to production immediately upon purchase and cannot be canceled once placed.

Returns & Refunds

Original Artwork: All sales of original artwork are final. We do not accept returns or offer refunds, except for cancellations made within the 24-hour window above. If your artwork arrives lost or damaged in transit, please see Shipping Insurance below — these situations are handled through the shipment's insurance, not as a store refund.

Prints: All print sales are final, and we do not accept returns or exchanges for reasons of personal preference. However, if your print arrives misprinted or damaged inside its packaging, contact us with photos of the item and packaging and we will assess the issue case-by-case to make it right.

Shipping

All shipments include tracking, and you'll receive your tracking number once your order ships.

Prints currently ship via the lowest-cost method available for your location. Typical delivery runs 3–15 days from the ship date, depending on your location; international orders may take longer due to customs processing. We are not responsible for delays caused by weather, carrier errors, customs holds, or other circumstances outside our control. If something seems off with your delivery, reach out and we'll do what we can to help.

Original artwork ships with insurance covering at or above the item's purchase price.

Shipping Insurance Claims

If a shipment is lost or arrives damaged, the claim is handled through the shipment's insurance rather than as a refund from Us. Please contact us as soon as you notice an issue so we can help guide you through filing that claim.

Privacy & Your Information

We collect the information necessary to process your order — such as your name, shipping address, email, and payment details — through our e-commerce platform, Shopify. We do not sell your personal information to third parties.

If you sign up for email updates through our newsletter, your email address is stored with our email service provider and used solely to send you updates about new work, releases, and shop news. You can unsubscribe at any time using the link at the bottom of any email.

For full details on how your data is collected, used, and stored, please see our Privacy Policy.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to know what personal information We collect, request its deletion, and opt out of its sale. We do not sell personal information. To submit a request or learn more, visit our Do Not Sell My Information page.

Contact Us

Questions about these policies? Reach out directly and we'll get back to you.